Apply for the listed positions Job Position *Select Job PositionPre–Registration PharmacistManager – Information Systems AuditMain Job PurposeTo bring a systematic, disciplined approach to evaluate and improve the effectiveness of internal controls (including information systems controls), risk management and governance processes.The RolePrepares planning and audit strategy documents for system audit engagements through risk assessment. | | Performs and reviews system audits and ensures audit activities are carried out in a timely and efficient manner. | | Assesses risks and internal controls by evaluating business processes; identifying process weaknesses and inefficiencies and implementation issues. | | Ensures delivery of quality audit working papers in accordance with the Internal Audit Charter. | | Communicates audit progress, findings and highlights unresolved issues by providing information in meetings | | Programs and develops business intelligence dashboards (e.g. Power BI dashboards). | | Supports departmental and divisional -level risk management in identification, validation and prioritisation of risks. | | Prepares the aggregated group risk profile for risk review by the Head Risk & Assurance. | | Schedules Internal Audit engagement on the audit plan using the Audit Gantt chart. | | Prepares the departmental budget in consultation with the Head Risk & Assurance. | | Prepares, for review by the HIA, the necessary plan/s to ensure that the Department meets its agreed goals and objectives, meets staff on a pre-agreed basis, identifies and agrees key performance areas, key objectives/tasks and action plans.The PersonDegree in Information & Communication Systems (IT). | | Information Systems Audit Professional certification e.g (CISA). | | 4-6 years solid Information systems audit experience. | | Excellent interpersonal and communication skills. | | Excellent verbal and written communication and ability to prepare accurate reports. | | Excellent problem-solving skills and a strong aptitude for Mathematics. | | Energetic sound business acumen, resourceful and results driven.Person Specification, Qualifications & ExperienceFirst degree in information technology, computer science, software engineering or any other related field. | | Full stack software development using object-oriented languages. | | Project Management Certification. | | A minimum of three years having worked in similar roles. | | Ability to work in a fast-paced environment while managing multiple tasks. | | Exceptional verbal and written communication skills and ability to prepare accurate reports.Relevant InformationIf you are interested and you meet the stipulated requirements, please attach your letter of motivation and CV. Due Date (4 October 2023)Main Job PurposeTo conduct research through data analysis, interpretation, and dissemination of results to assist management in making informed decisions on strategies to maintain a healthy membership and to contain costs with good outcomes for membersRelevant InformationIf you are interested and you meet the stipulated requirements, please attach your letter of motivation and CV. Due date (7th of July 2023.)The RoleParticipates in the training programme as required by the Pharmacist Council of Zimbabwe and prepare for the Pre-Registration examination. | | Develops knowledge and skills within each competency areas as indicated on the PreRegistration training programme. | | Assists in the dispensing of prescriptions and supply of pharmaceutical products and appliances ensuring safety and clinical appropriateness. | | Counsels and advises patients appropriately under the supervision of a registered Pharmacist. | | Develops good management, leadership and communication skills to prepare for future role as a qualified Pharmacist. | | Maintains confidentiality of information concerning patients and staff in accordance with the Cimas confidentiality policyThe PersonBachelor of Pharmacy DegreeThe RoleDrives the ambulance in accordance with the approved methods of techniques of driving in response to emergency calls. | | Conducts a physical handover / takeover of the ambulance and accessories and checks to ensure that the equipment is functional. | | Complies with health and safety rules and regulations and reports mechanical problems and accidents or hazards immediately to the Team Leader Operations and Training. | | Assess and evaluate patient’s condition on scene and perform preliminary diagnosis for patients requiring basic level of care and handover to the Emergency Medical Technician or Emergency Nurse for further patient management. | | Ensures safety of crew, ambulance, scene, patient, and bystanders through working with interested parties such as the police, fire fighter, etc. | | Uses medical equipment/ tools to stabilize patients or provide immediate lifesaving treatment at scene. | | Exercises care when loading and off-loading patients. | | Adheres to established medical protocols and procedures as well as legal guidelines and health and safety standards. | | Ensures complete documentation of claim forms or receipts. | | Conducts patient follow ups and updates referring Doctor on patient condition where necessary.Relevant InformationIf you meet the stipulated requirements and can operate with minimum supervision, attach your application together with proof of qualifications and experience. Due date ( Tuesday 3rd October 2023.)The RoleUses Market data and research to leverage customer insights and collaborate closely with Cimas teams to define customer experience strategy Leads and manages a team of software engineers, providing guidance, mentorship, and support. | | Analyses specific member response patterns to changes in pricing and product offerings by Cimas. | | Identifies and analyses the gaps in customer experience at all Cimas customer touch points, front offices, contact centre operations, medical aid branch operations, primary healthcare clinics, laboratory services etc. | | Researches and develops activities that inform enhancement of customers access to Cimas services | | Analyses the voice of the customer (VOC) and behavioral information to understand why customers are satisfied/dissatisfied, along with their attitudes and motivations to develop deep insights into customer needs and behaviors. | | Ensures a customer satisfaction index is maintained, highlight challenges faced and areas of strength to develop. | | Designs service tests that review levels of customer satisfaction for all Cimas customer touchpoints (front offices, contact centre operations, medical aid branch operations, claims, pre-authorisations, managed care, primary healthcare clinics, laboratory services etc). | | Manages the multi-channel contact centre harnessing the customer feedback data and use it to assist the business to improve the operational efficiencies. | | Manages and monitors application of Contact Centre policies, procedures, regulations and services. | | Conducts internal and external research to understand trends and issues on various strategic digital issues. | | Investigating and sharing the range of opportunities technology could offer to transform healthcare services. | | Manages implementation and delivery of service transformation projects from inception to closure. | | Prepares Service Transformation reports monthly. | | Embeds a culture of customer focus across the Cimas employees.The PersonDegree in Business, Marketing, Customer Experience, or any other related field. | | 4-6 years’ service industry experience or similar, with minimum 2 years at managerial level. | | Project Management Certification. | | Member of a recognised affiliation i.e., MAZ/IMM. | | Ability to identify, communicate and ensure implementation of key plans and objectives. | | Ability to work in a fast-paced environment while managing multiple tasks. | | Exceptional verbal and written communication skills and ability to prepare accurate reports.Relevant InformationIf you are interested and you meet the stipulated requirements, please attach your letter of motivation and CV. (Due date 14 August 2023)The RoleWelcomes patients pleasantly and politely on arrival, assisting with relevant information. | | Checks to ensure that the medical aid claim form is completed accurately and that all details are included. | | Advises patients on co-payments and shortfall requirements. | | Responds to and resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. | | Attends to queries from Dentist and patients over the phone. | | Updates reading material at the reception area, changing videos showing on the screen and general ambience. | | Schedules appointments for pre-booked consultations. | | Cross selling and upselling Cimas services. | | Captures all patients details on the medical aid claim form into the Trimmed System. | | Obtains identification and medical aid information from each patient to ascertain if the correct patient is being served. | | Verifies and validates patient medical aid accounts. | | Receives, screens and directs all incoming calls to the appropriate individual or office promptly and accurately in a friendly and courteous manner. | | Responds to enquiries, accepts messages and relays the same to the respective personnel as required. | | Responds to internal staff telephone queries and arranges for repairs and maintenance of faulty telephone lines. | | Receipts cash, reconciling the receipts and banking daily. | | Receipts co-payments in line with the updated Tariff sheet.The RoleSets up Dental materials and equipment for patients’ treatment. | | Mixes materials for patient treatment as per instruction by the Dentist. | | Performs suctioning during procedures. | | Hands over procedure instruments as per instruction during the procedures. | | Clears the treatment room after procedures and sets it up for the next patient. | | Sterilises and disinfects dental instruments, surface areas, Chairs in line with Cimas procedures daily. | | Liaises with the dental laboratory for job collections, deliveries and payments. | | Follows up on patients after complicated procedures and provides feedback to the Dentist. | | Schedules patients for treatment in line with available slots. | | Checks medical aid membership validity of the clients prior to bookings. | | Files and retrieves patient records. | | Fills in pre-authorization forms, submits to Managed Care and follows up on outstanding forms. | | Records daily patient attendances and procedures and submits to Dental Clinic Manager. | | Processes claim forms and submits to the Administration Clerk. | | Provides access to the Clinic and Clinic equipment to the Technicians during maintenance schedules. | | Checks and monitors availability and usage of stock. | | Prepares requisition for stock replenishments in line with reorder levels and submits to the Dental Clinic Manager for authorizations. | | Participates in stock takes.The RoleConducts dental consultations and diagnosis per patient in line with WHO, Ministry of Health and Zimbabwe Dental Association. | | Requests diagnostic tests from the Laboratory and imaging needed per case as per findings from the consultation. | | Carries out dental treatments as required by the patients in line with WHO, Ministry of Health and Zimbabwe Dental Association. | | Prepares, discusses and provides prescriptions for medication of dental conditions. | | Ensures proper creation and maintenance of patient records. | | Maintains patient confidentiality for all cases attended to and for all records in line with DoctorPatient confidentiality. | | Refers patients for specialist care based on dental assessment. | | Liaises and engages with other health practitioners and service providers in different fields in the management of patients. | | Monitors the sterilisation and disinfection of equipment and consumables in line with WHO, Ministry of Health and Cimas Protocols. | | Monitors preparation of the dental surgery and chair before and after attending to patients and ensures thorough cleaning and disinfection. | | Monitors staff adherence to dental operating procedures and ensures that personal protective clothing and equipment is used at all times. | | Educates patients on proper oral hygiene practises. | | Participates in planned wellness programmes by providing Oral Health Talks in the communities in conjunction with iGo Department.The RoleReceives, packs and stores stocks in line with Cimas policies. | | Prepacks medicines in smaller packages and labels these in line with MASCA requirements. | | Cleans surfaces where medicines are stored to ensure compliance with Cimas Infection Control Policies and local legislature. | | Assists stores and stacks medicines according to FEFO. | | Participates in the stock takes as per Cimas calendar. | | Packs and labels dispensed medicines ensuring that the correct medicine is of the correct strength. | | Responsible for OTC coordination. | | Operates the till accurately and handles money in a safe and secure manner in line with Cimas Finance policy. | | Reconciles daily cash transactions in conjunction with the Pharmacist for safekeeping.Main DutiesPlans routes to destinations by referring to addresses on packages and correspondences. | | Inspects parcels to check that appropriate packaging and labels are used. | | Complies with the delivery policies by maintaining confidentiality and preventing manipulation of deliverables. | | Distributes and delivers mail, claims, and messages in an efficient manner. | | Records information such as number of items received, time of delivery and name of recipient for all incoming and outgoing deliveries. | | Maintains records of daily deliveries in the logbook and ensures sign-off by recipients of such. | | Liaises with the Drivers where extra transport arrangements are necessary. | | Maintains confidentiality in service delivery. | | Performs general office duties such as filing documents, distributing stationery, and running errands. | | Maintains a record of daily tasks and duties. | | Assists with the filing and packing of Cimas packages. | | Engages Marketing manager and facilitates activities to ensure success of the events. | | Participates in post-event reviews and makes recommendations for the improvement.The PersonDiploma in Marketing. | | Diploma in Secretarial Studies is desirable. | | Front office experience in a Healthcare or related environment.The PersonHolder of a Dental Surgery Assistant Certificate.The PersonHolder of a Bachelor of Dental Surgery. | | Valid Open Practising Certificate (OPC). | | Registered with the Medical and Dental Practitioners Council of Zimbabwe. | | Practising Dentist with more than 2 years working experience.The PersonDispensary Assistant CertificateThe PersonClean Class 3 drivers` Licence. | | At least 2 years’ experience. | | Class 2 drivers` Licence is an added advantage | | Valid Defensive Driving Certificate is an added advantage. | | Good verbal and written communication skills. | | Ability to plan and organise in line with job requirements. | | Ability to analyse and solve work related problems while achieving the right outcome simultaneously. | | Excellent time management and teamwork skillsRelevant InformationIf you meet the stipulated requirements and can operate with minimum supervision, attach your application together with proof of qualifications and experience . Due Date ( Wednesday 16th August, 2023)Relevant InformationIf you meet the stipulated requirements and can operate with minimum supervision, attach your application together with proof of qualifications and experience. Due Date ( Wednesday 16th August, 2023)Relevant InformationIf you meet the stipulated requirements and can operate with minimum supervision, attach your application together with proof of qualifications and experience. Due Date ( Wednesday 16th August, 2023)Relevant InformationIf you meet the stipulated requirements and can operate with minimum supervision, attach your application together with proof of qualifications and experience. Due Date ( Wednesday 16th August 2023)Relevant InformationIf you are interested and you meet the stipulated requirements, please attach your CV. Due Date ( Tuesday 15 August 2023)Resume & Application for Attachment Letter *Drag and Drop (or) Choose FilesCV *Drag and Drop (or) Choose FilesResume & Letter of Motivation *Drag and Drop (or) Choose FilesApplication , Qualifications and Experience *Drag and Drop (or) Choose FilesApply
