Apply for the listed positions Job Position *Select Job PositionTeam Lead – Lab SectionsPre–Registration PharmacistThe RoleParticipates in the training programme as required by the Pharmacist Council of Zimbabwe and prepare for the Pre-Registration examination. | | Develops knowledge and skills within each competency areas as indicated on the PreRegistration training programme. | | Assists in the dispensing of prescriptions and supply of pharmaceutical products and appliances ensuring safety and clinical appropriateness. | | Counsels and advises patients appropriately under the supervision of a registered Pharmacist. | | Develops good management, leadership and communication skills to prepare for future role as a qualified Pharmacist. | | Maintains confidentiality of information concerning patients and staff in accordance with the Cimas confidentiality policy.The PersonBachelor of Pharmacy DegreeRelevant InformationPlease attach your application together with proof of qualifications and experience. Due date (26th of September 2022)The RolePrepares purchase orders for approvals in line with Cimas Purchasing policy. | | Prospects for new and alternative sources of supply both locally and internationally and recommends to the Procurement Manager. | | Confirms with suppliers (preferred suppliers list) regarding product specifications, quality, price and lead times to ensure that requirements are met. | | Prepares comparative schedules, evaluates and recommends suitable suppliers to the Procurement Manager. | | Negotiates prices with suppliers in line with delegated authority. | | Advises suppliers of approved purchase orders and follows up for product delivery. | | Follows up on the documents and payments to ensure supplier payments are done in line with service level agreements. | | Researches and evaluates the supplies market to assess availability of products and prices and keeps abreast of developments and changes within the market. | | Conducts supplier’s turnaround time on delivery and advises the users and the Procurement Manager. | | Adjudicates the registration of new suppliers and ensures all relevant documentation is checked and verified before proposing them approval. | | Maintains an up-to-date preferred list of suppliers in the database and files for ease of reference during Request for Quotation (RFQ) process. | | Prepares a suppliers and market report and submits to the Procurement Manager. | | Liaises with Legal in the preparation of suppliers’ contracts.The PersonHigher National Diploma in Purchasing and Supply Chain Management or equivalent | | Experience in Purchasing or Supply Chain Management in a similar environment of 2 - 4 years. | | Clear verbal and written communication and ability to prepare accurate reports. | | Ability to plan and organise in line with job requirements. | | Ability to analyse and solve work related problems to achieve the correct outcomes. | | Ability to interact, negotiate (where applicable) and achieve targets.The RoleManage day-to-day operations of the Customer Experience (CX) Team as well being an active player in solving daily customer experience tasks | | Provide leadership and direction to the CX Team by establishing strategy and goals for the team | | As we expand, build up the team with the right competencies to drive success and performance with a customer centric mindset | | Evaluate adequate allocation of resources to meet customer expectations on response time. | | Setting KPI’s for CX Team, provide feedback, coaching and mentoring to enhance team effectiveness and quality | | Participate in the future definition of customer journeys across the group | | Translate customers’ feedback and inputs into actionable insights for relevant departments across the Group | | Maintain, update, and monitor all training needs including but not limited to upgrading, new program training and soft skills training. | | Provide ongoing group and individual coaching, and provide manager with a regular forecast of future needs for the CX team | | Create tools, assessments, and evaluation checklists to assess the progress of new and existing team members | | Monitor Customer Experience tracking software (across all touchpoints) and proactively address any concerns or issues of Quality Assurance | | In conjunction with the Manager create and maintain a quality assurance program that measures acceptable standards and includes touchpoint monitoring and processing. | | Prepares, forecasts and budgets for CX Team and submits to the Head: Customer Experience for inclusion in the overall departmental budget. | | Translates the annual Business plan into a monthly operational plan for the CX Team. | | Build and sustain productive relationships with internal stakeholders and collaborate to continually improve the customer support experience | | Handle customer escalations, complex, and ongoing problem situations. | | Manage communication with cross-organization functions. | | Promote and enforce support procedures and processes.The PersonPossesses a Bachelor of Arts, Business Management or equivalent. | | Must have up to 4-6 years in proven experience in customer experience, relationship management, client communication, remote team management, research, project delivery & implementation | | Must have exceptional interpersonal and leadership skills needed to co-ordinate the efforts of a comprehensive team. | | Possesses excellent verbal and written communication and able to solve and present on complex Customer Service related situations. | | Creating an inspiring team environment with an open communication culture across remote officesThe RoleAccountable for excellent customer service, benefits confirmations, customer feedback reports, upselling and cross selling of products as well as query resolution. | | Providing advice on making a claim and the processes involved. | | Collecting accurate information and documents to proceed with a claim/pre-authorisation. | | Where possible / appropriate obtain check the validity of the information provided by the claimant, consultants, and other sources. | | Interpretation of the Membership Rules to determine the extent of coverage and the application of any warranties, conditions, or exclusions. | | The identification and collection of any benefits excess/deductibles. | | Guiding members and service partners on how to proceed with the claim/pre-authorisation. | | Identifying customer needs and taking proactive steps to maintain positive experiences. | | Documenting processes and logging technical issues, as well as customer compliments and complaints.The PersonDiploma in Nursing/Health Sciences or the equivalent | | Registered by the Nurses Council of Zimbabwe (for nurses) | | At least 2 years' experience as a Claims/Pre-Authorisation handling experience in a medical aid or hospital environment | | Extensive experience in gathering and interpreting customer experience information | | Solid knowledge of online customer engagement platforms and channels | | Proficiency in MS Office, as well as CX and CRM software, such as Zendesk, Survey Monkey, Salesforce | | Exceptional interpersonal skills and a client-centered approach | | Great organizational and time management abilities | | Superb communication, collaboration, and problem-solving skillsThe RoleEnsures equipment availability and schedules periodic servicing of Section Analysers. | | Reviews and identifies the number, type and quantity of the reagents needed for specific test profiles and analysis. | | Provides input to the Quality Assurance and Laboratory Technical Managers on Section operation requirements. | | Compiles Monthly and Annual Reports on section operations and submit to the Laboratory Technical Manager. | | Tracks departmental material usage against test volumes and implements corrective action in cases of overruns in liaison with Finance Department. | | Research and make recommendations for the development and introduction of new technology, test profiles or process improvements to Laboratory Management. • Verifies that the proper specimen being analysed is for the correct patient and that the correct test is being performed by matching the electronic test request forms to the patient specimen. | | Runs prescribed routine and high complexity assays on manual and on automated platforms in line with Standard Operating Procedures and adhering to quality control to include Internal Quality Control and proficiency testing. | | Monitor tests quality, accuracy, timely testing and release of results through tracking turnaround times, pending tests and updating daily worklists. | | Checks and enforces the disposal of section biohazardous material in accordance with safety and environmental standards. | | Checks and ensures adherence of staff to the use of protective equipment when performing procedures to prevent exposure. | | Follows remedial procedures on accidental exposure to biohazardous material such as post exposure practice and act accordingly. | | Reports all section safety incidences to the Safety Officer and the Quality Assurance Manager.The PersonDegree in Medical Laboratory Sciences. | | Master’s in Biochemistry is an added advantage. | | Registered with the Medical Laboratory and Clinical Scientist Council of Zimbabwe. | | Valid Open Practising Certificate. | | Practising Laboratory Scientist with more than 3 years working experience.Relevant InformationPlease attach your letter of motivation and CV. Due date (23th of September 2022)Relevant InformationApplicants based Out of Harare are encouraged to apply. Please attach your CV. Due date (21st of September 2022)Relevant InformationPlease attach your application together with proof of qualifications and experience. Due date (26th September 2022.)Relevant InformationPlease attach your letter of motivation and CV. Due Date ( 21st of September 2022)Email Address *Resume *Drag and Drop (or) Choose FilesResume & Letter of Motivation *Drag and Drop (or) Choose FilesResume & Qualifications and Experience *Drag and Drop (or) Choose FilesApply
